Frequently Asked Questions
Where are your products made?
Capsule makes its products on the West Coast of the United States, near Portland, Oregon. We are proud to feature American manufacturing and the quality that comes from tier-one domestic suppliers and partners.
Can I order a customized urn or keepsake?
Capsule has extensive personalization capabilities and can accommodate many requests for custom urns and keepsakes. Unique finishes, exotic materials, special color combinations, and laser engraving - are popular design options. Please contact our Design Department to discuss the possibilities or to request a price and lead-time quotation: email@example.com
Will Capsule work directly with my funeral director?
Yes. Even if your local funeral director is not a current Capsule Urn dealer, we are more than happy to work with your selected funeral home. We have extensive experience working with special requests, urgent deadlines, emergencies, etc... Please let us know how we can serve you.
Trade | Wholesale Inquiries?
If you are a funeral director, industry brand, or retailer interested in working with Capsule Urn, please contact us directly to discuss your needs. We are happy to discussing the possibilities with you including special design programs, special editions, and other bespoke programs. Our in-house design and manufacturing capabilities are positioned to be responsive to your needs.
PO Box 1351
Vancouver WA 98666
What are your Terms and Conditions?
A large percentage of our memorial urns and keepsake are custom-made or personalized as per the client specification. This process can take up to 2-4 weeks, or longer, depending on the design requirements. However, we stock many popular urn and keepsake configurations for rapid shipping.
Capsule Urn reserves the right to cancel any order at any time due to material shortages, supplier delays, potential or suspected fraud, incorrect pricing issues, or any other issue that will impact our ability to provide you with a premium, American-made urn or keepsake. In the event of a Capsule cancellation, we will reissue the credit to your credit card in the amount of your purchase.
Capsule Urn will not assume responsibility for shipping items to an incorrect address.
Please contact us if you have any questions:
1.360.513.3475 (9am -6pm Pacific Standard Time; Monday - Saturday)
PO Box 1351
Vancouver WA 98666
What are your Shipping and Handling Charges?
Shipping charges are calculated based on size, weight, and ship-to-location. Many shipping methods are available and costs will depend upon your needs. Most orders are shipped via FedEX with tracking numbers and signature-required delivery.
What is your Return Policy?
Due to the nature of Capsule's uniquely personalized products, we are unable to offer refunds of any kind. However, certain "in-stock" items can be exchanged for other products or credit towards other Capsule purchases within seven (7) days of delivery. Returned items must be in new condition, unused, with the original packaging intact.
A legible, hand written or typed note including the customer's e-mail address, full name and shipping address must accompany any return. Capsule Urn will not assume responsibility for reimbursement or compensation of return packages lost in transit without proof of delivery to Capsule Urn. If all of the criteria is not met, items will be shipped back to the customer.
All returns (exchanges) must be approved beforehand. Please contact us to request a return authorization via email at firstname.lastname@example.org. The customer assumes both the return shipping cost to Capsule and the replacement item shipping cost, unless the item is found to be defective.
Defective Products - The same return policy applies. Once the customer receives a Return Authorization, they will be sent a shipping label for returning the urn or keepsake.
Damage claims on shipped items must be made within 24 hours of package arrival. Please inspect your purchases immediately upon receipt as no claims can be made after this time. It is the customer's responsibility to inspect purchase(s) for damages within 24 hours.
All special orders and personalized urns and keepsakes are non-refundable. It is the responsibility of the customer to contact Capsule Urn to check on stock and availability. Special orders and items made-to-order may be cancelled within 24 hours of receipt of payment. A 10% Cancellation Fee will Apply.
293 Date Street
Vancouver WA 98661
Is your site secure for credit card transactions?
Yes. All credit card information is encrypted for complete security. Once you begin your checkout process everything will go through our secure server.
Other forms of payment? (Phone Orders, Mail Order, Wire Transfers, etc)?
Yes. We will be happy to take your order by phone, email or US Post. Please provide us with your credit card number, the verification code on the back of your card and the address including the zip code where the bill is received. Please also provide us with a shipping address. Capsule cannot ship to a PO Box. We can also accommodate most Bank Wire Transfers - please contact email@example.com for details.
How is sales tax calculated on orders?
We collect sales tax on all orders shipped to addresses in Washington State. Residents in other states are responsible for complying with local state tax laws. International orders may be subject to additional duty, taxes, etc.
What is the currency of Capsule transactions and listed pricing?
US Dollars (USD)
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Capsule Urn disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Capsule Urn does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Capsule Urn does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
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